30 DAYS MONEY BACK GUARANTEE
You can initiate a return of the product within 30 days of delivery for a full refund.* You must return items with all original materials included with the shipment. We must receive your returned items at our processing facility within 45 days of delivery.
We inspect all returned items and award a refund. If the return is a result of our error or a defective product, we will refund the full cost of the merchandise and shipping charges.
If you initiate a return after 30 days, we may issue a partial refund* depending on elapsed time and condition of the merchandise.
*This
return policy does not apply to Marketplace Sellers. For the return policy on a Marketplace item, please refer to the Sellers’ individual policy.*
DEFECTIVE PRODUCT AND RETURNS DUE TO OUR ERROR
You may return defective items, items damaged at the time of receipt, and incorrect items received without penalty.*
Your return shipping charges will be waived.
When we receive your return, we inspect the item and provide a replacement or issue a refund. If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
PRODUCTS RETURNED AFTER 30 DAYS
Because products devalue over time, we offer partial refunds for items returned over 30 days after delivery.
We may reduce the refund based on the condition of the merchandise.
We may also deduct the original and return shipping charges from your refund.
If we send you a replacement item, we must receive the original item at our warehouse within 30 days of your return initiation. Otherwise, we will charge you full price for the replacement item.
1 YEAR TECHNICAL WARRANTY
If the merchandise has any technical fault due to malfunctions in the hardware, we will simply replace the merchandise with a new one depending on the elapsed time and condition of the merchandise.
Any physical damage inflicted by the user on the merchandise will not be compensated nor be replaced.
The 1-year technical warranty is strictly for the merchandise and not the accessories which are included in the box i.e. (remote, HDMI cable, and power adapter).
Any replacement for the accessories may be charged extra and shipping may be charged.
The 1-year warranty for the merchandise is strictly for the time period of 1 year from the date of purchase.
COLLECTION OF INFORMATION
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form, or enter information on our site. The types of information collected may include your name, email address, phone number, and/or credit card information.
USE OF INFORMATION
The information we collect from you may be used in one of the following ways:
- To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
PROTECTION OF INFORMATION
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
SHARING OF INFORMATION
We do not share any personal information with affiliated companies or third-party affiliates. We strictly prohibit the sharing of customer information for marketing purposes, in accordance with TCR guidelines. Our company does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
COOKIES
Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information.
THIRD-PARTY LINKS
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
COMPLIANCE WITH TCR GUIDELINES
Our privacy practices are in strict compliance with the TCR (Total Customer Respect) guidelines, ensuring your data is handled with the utmost care and respect, and not used beyond the scope of these policies.
SMS CONSENT
Your website form must include an optional checkbox specific to receiving SMS messages. The checkbox cannot be combined with any other type of consent (e.g., email, phone calls, or terms of service). It must also describe the types of SMS messages the recipient may receive (e.g., promotional or informational).
PRIVACY POLICY FOR SMS SERVICES
Our privacy policy must state how our organization collects, uses, and shares personal information. Specifically, if personal information is shared with third parties, it must state that SMS consent or phone numbers for the purpose of SMS aren’t shared.
Your privacy is important to us. We collect and use your personal information only to provide and improve our services, including sending SMS messages that you have opted in to receive. We do not share your phone numbers with third parties for SMS purposes.
By providing your phone number and opting in to receive SMS messages, you consent to receive text messages from us about our products, services, and promotions. You may opt-out of receiving SMS messages at any time by following the instructions provided in the messages or by contacting us directly.
CHANGES TO OUR PRIVACY POLICY
We reserve the right to update or change our privacy policy at any time. Any changes will be posted on this page, and we encourage you to review our privacy policy periodically.
By using our site, you consent to our privacy policy.
Contact Details
If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways:
Email address: info@wondroustv.com